Recently a client of mine had a horrible experience with a moving company and it's a serious reminder to be very careful with who you choose.
Despite being careful, you can still run into nightmare experiences as she did.
Ingrid wrote me to explain..."Just so you know....tell anyone who asks to stay away from Metropolitan Movers in Calgary"
Metropolitan Mover's are based in Ontario and have a legitimate looking website which was the draw for Ingrid but she found out the hard way, front end appearance means nothing.
"They started off badly by forgetting my appointment, I had to call the office and then wait for them to round up a crew. The guys that arrived have clearly never done this kind of work before. They didn't even take off their shoes or put down mats.
They managed to drop the leaf out of my dining room table and smash all of the glass in my dining room hutch before I called their manager to come to my home. He promised to go and buy a broom for me to use in cleaning up the mess they had made but he actually never came back."
Ingrid went on to explain when her furniture arrived at her new home, many items were scratched, dented or broken. She addressed the concerns and because of the lack of remorse and accountability, she refused to pay Metropolitan Movers. That's when things escalated and the manager showed up with two other men and made her feel so uncomfortable and intimidated she ended up needing to call the police.
Ingrid later learned after calling the Better Business Bureau that this moving company has an "F" rating. What is interesting, when I searched for the Better Business Bureau's website in Calgary, Metropolitan Mover's have a paid advertising spot.
Since this negative experience, Ingrid explained to me the company told her they were going to send someone to her home to assess the damages yet they actually never showed up. They also charged her credit card they had on file to secure the move despite her not authorizing them to do so.
Picking mover's is definitely a challenge. Definitely ask around with your friends and family for a referral to a reputable moving company. If you are not satisfied, contact the BBB to see what mover's have strong and positive reputations.
Have you had a negative experience with a mover? Feel free to share your story in the comments below.
About the Author
Dan Welyk has been a Licensed Real Estate Professional since 1999 and has grown up in the Real Estate Industry. FindNewDigs.com brings home buyer's and home owners together to find useful information, tools and ideas.
Read other posts by Dan Welyk